At Me to You, we want you to be delighted with your purchase, but we understand that sometimes things just don't work out. That's why we offer hassle-free returns and exchanges within 20 days from the date of delivery.

Eligibility Criteria:
- Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
- For swimwear or lingerie, the hygienic liner must still be attached for a return to be accepted.
- Products showing signs of wear, including makeup or other stains, or smelling of smoke or perfume, will not be accepted for return and will be returned to you at your expense.


1. Exchange Process: If you would like to exchange an item, simply contact our customer service team to initiate the exchange process. We'll guide you through the steps to ensure you receive the item you desire.

2. Returning Items: To return an item, please follow the instructions provided by our customer service team. We'll provide you with a return shipping label and further instructions to make the process as smooth as possible.

3. Refund Issuance: Once we receive your returned item and verify its eligibility, we'll process your refund. Please allow some time for the refund to appear in your account, depending on your payment method and financial institution.

4. Late Returns: Returns received after the 20-day return window may not be accepted and may be returned to you at your expense. We encourage you to initiate the return process promptly to avoid any delays.

5. Faulty Items: If you receive a faulty item, please contact us immediately. We'll arrange for a return or exchange, and cover any associated costs.

6. Wrong Item or Size: If you receive the wrong item or size, please reach out to our customer service team. We'll rectify the issue and ensure you receive the correct item as soon as possible.

7. Initiating a Return: To qualify for a full refund, returns must be initiated within the 20-day return window from the date of delivery. Please contact our customer service team to begin the return process.

If you have any further questions or need assistance with your return, don't hesitate to reach out to our friendly customer service team. We're here to help!